GENERAL

PRODUCT IMAGES

Product images in our online store are symbolic and do not necessarily fully reflect the actual state of the offer.

PRODUCT PRICES

The prices of all products include VAT. The seller is a taxpayer. When buying, the prices are valid at the time of order confirmation. The buyer pays for the goods in cash upon receipt by post, at delivery or by bank transfer.

DELIVERY TIME

For items in stock, delivery is 1 – 12 working days, calculated from the day of confirmation of the customer’s order. For items that are not in stock, the delivery time is up to 30 days after receiving the order. In any case, the buyer will be notified of the products delivery time by e-mail.

WARRANTY

The seller guarantees that the product will work flawlessly during the warranty period and beyond. In case of a product defect, the warranty period we acknowledge is 6 months, or for products with a warranty period of 12 months. During this period, the seller is then obliged to repair the product or replace it with a working one. In case of disputes, the court in Postojna has jurisdiction here.

PRODUCT RETURN AND WITHDRAWAL FROM THE CONTRACT

The buyer has the right to notify the company within fourteen days of withdrawing from the contract without having to state the reason for his decision. The possibility of return does not apply to contracts whose subject matter is goods whose value depends on developments in financial markets over which the provider has no influence, to contracts for the supply of computer programs, if the consumer has opened the security seal, to contracts for the supply of newspapers, magazines and periodicals. The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods.

Upon the buyer’s withdrawal from the contract, the seller must return the full purchase price, including postage as soon as possible, and no later than within thirty days of receiving notice of withdrawal from the contract. If the seller is late in returning the payment, in addition to the statutory default interest, the consumer must pay one tenth of the payments received for each completed thirty days of delay in payment. contact e-mail address: info@irae.si or via regular mail to the provider’s address. The message is considered timely if the postal item is delivered on time. The buyer must send the goods undamaged and in unaltered quantity to the provider within a further 30 days, unless the goods are destroyed, damaged, lost or their quantity has decreased without the fault of the consumer. A copy of the invoice must be attached.

PRODUCT RECLAMATION

The buyer sends the defective product to the seller’s address within the warranty period at his own expense. If the seller finds that the complaint is justified, he will repair or replace the product and send it to the buyer at his own expense. However, if it finds that the defect in the product was due to improper or negligent conduct of the buyer, the seller will send the product back to the buyer and charge him the costs incurred.

SHIPMENTS WITH REDEMPTION ARE NOT ACCEPTED!

PAYMENT METHODS

Online Payment

Cash in Advance

Cash on delivery – upon receipt of the goods, the buyer is obliged to check the quantity and quality of the ordered goods and confirm the receipt of the goods by signing. If the buyer finds that the goods have not been delivered under the agreed conditions, he has the right not to take over the goods. The seller issues an invoice to the buyer for the goods sold and the delivery fee.

APPLIANCES PURCHASE AND REPLACEMENT

All appliances must be functional and undamaged, if possible in a package with any accessories.

The devices are professionally inspected and evaluated. We deduct the value of the used appliance from the value of the purchase of a new one or we replace the appliances according to the “old for new” or “old for old” systems.

Redemption is possible from natural persons upon presentation of an identity document.

Contact us for more information.