Read the answers to FAQs. In case of any additional question, please, contact us.

What are the shipping costs for orders?

In Slovenia, the IRAE store delivers via the DPD Slovenija delivery service. Delivery is accounted according to the valid price list.

Free personal acceptance is also possible.

Which countries do you deliver to?

We deliver to all countries. Postage is automatically accounted for delivery in Slovenia, for delivery to foreign countries submit a request for the calculation of postage. The IRAE store will look for the most favorable delivery for you.

What payment methods do you accept?

In the IRAE Store, you can pay online, by estimate or after package acceptance.

How safe is shopping in IRAE online store? Is my data protected?

Shopping in our online store is secure, your data is processed exclusively for the purposes of order processing.

Do I receive a receipt for my order?

Yes. You will receive an electronic receipt to your e-mail address, and you will also receive a physically printed receipt in the shipment.

Upon payment on delivery, you will receive an receipt upon collection and payment of the shipment.

Can I order in other countries?

Yes, the IRAE Store accepts orders in foreign countries.To ensure the cheapest delivery, in the case of delivery abroad, you must submit a request for the calculation of postage before completing the order.

Also read the section below How do I request the calculation of postage abroad.

How do I request the calculation of postage abroad?

In order to find the most favorable delivery for you abroad, it is necessary to submit a request for the calculation of postage.

In the process of completing the order, the option “Request delivery calculation” will be available on the site with the item “Delivery”. After clicking this option, we will answer you as soon as possible by calculating delivery abroad.

You can leave the site without hesitation, as we will notify you of the received calculation to your e-mail address. When you receive our notification, return to the cart. The price of postage abroad will now be visible in place of the item “Delivery”. You can now complete your purchase.

Why do I have to wait for the calculation of delivery to locations outside Slovenia? Why is postage not known in advance?

In this way, at IRAE Store we want to provide you with the cheapest possible delivery abroad at the time of your order.

I want you to delete all my data. What should I do?

If you want us to delete all your data in the IRAE online store, please send us your request via the contact form on this page.